bento11 Account & Payment FAQ

On the sign-in page, click "Forgot password?" We send a password-reset link to the email address you registered with on bento11. Open the email, click the link, and enter a new password. The link expires after one hour for security. If you do not receive the email within subject to verification, check your spam folder or request a new link. If you cannot access your registered email, contact our support team with proof of identity (your ID and account details) and we will assist with account recovery.

During registration, we collect your email address, full name, phone number (Indonesian mobile), date of birth, and residential address. We also require you to create a username and password. You then receive a verification email; click the link to activate your account. Before your first withdrawal, we require identity verification (KYC): you upload a photo of your ID (passport, national ID, or driver's licence) and a recent selfie. Verification typically takes 1-4 hours. This information is encrypted and stored securely in line with our privacy policy.

Withdrawal requests on bento11 are reviewed in the order they are submitted. If your account is verified and your balance is available, most e-wallet withdrawals (DANA, e-wallet, mobile banking, local payment, online payment) process within subject to verification. e-wallet transfers typically complete within the same timeframe. Bank transfers (mobile banking, local payment, online payment, e-wallet) usually process within 1–4 hours depending on the receiving bank. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may take longer. We do not hold withdrawals pending arbitrary review if all verification is complete; if we need additional information, we contact you immediately.

We at bento11 do not charge deposit or withdrawal fees on any payment method. All fees listed in your transaction history are set by your payment provider (your e-wallet company, bank, or mobile banking operator), not by us. For example, your bank may charge a small fee for a virtual-account transfer, or your e-wallet may charge a processing fee for certain transfers outside peak hours. The exact fee depends on your provider's terms. We show all fees transparently before you confirm a transaction so you know the exact amount you will receive. If you dispute a fee charged by your provider, contact them directly; we cannot refund provider fees.

RTP stands for "Return to Player" and is a percentage that describes the average amount of money a slot game returns to players over a very large number of spins. For example, a slot game with means that over thousands of plays, the game returns approximately 96 pence for every pound wagered (the remaining non-specific info is the house edge). Each slot game on bento11 (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others) has a published RTP displayed in the game info. Higher RTP does not mean you will win more in a short session; it is a long-term statistical measure. All our slot games use certified random number generators and are regularly audited for fairness.

We at bento11 offer a loyalty tier programme where you earn points for every wager you place on sportsbook markets, live-dealer games, and slots. Points accumulate in your account; you can view your points total and current tier in the loyalty section. As you earn points, you progress through tiers (Bronze, Silver, Gold, Platinum). Each tier unlocks perks such as faster withdrawals, higher bet limits, exclusive promotions, and birthday bonuses. Tier status is calculated monthly. You stay at your tier level as long as you meet the monthly wagering threshold for that tier; if you do not meet it, you drop to the previous tier. Points never expire, and you can use them to unlock rewards in the loyalty shop.

To request deletion of your personal data from bento11, email our support team with the subject "Data Deletion Request". Include your full name, account email, and account username. We acknowledge all deletion requests within two business days. We then securely delete your personal data (name, address, phone, ID documents) from our active systems within 30 days, with some exceptions: we retain betting records and transactions for seven years to comply with anti-money-laundering (AML) regulations and to support law-enforcement inquiries if required. After deletion, your account is closed and you cannot sign in. If you change your mind, contact us within 30 days and we can restore your account.

Email our support team at the address listed in the help centre (accessible from your account dashboard). We respond to all emails within two business days during standard business hours. When you email us, include your full name, account email, account username, and a clear description of your issue. If your question is urgent (for example, if you believe your account has been compromised), mark your email as urgent and we prioritise it accordingly. For faster resolution, use the live chat feature in your account if you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta during local business hours. Our support team communicates in English and can assist with account recovery, payment disputes, market questions, and security concerns.